By booking and confirming your pet's stay with us you are agreeing to these Terms & Conditions. Please ensure you have read and understand the Terms & Conditions outlined below.

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Viewings by appointment only

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Please understand that we run a strict schedule and that most if not all dogs experience some form of stress and anxiety by strangers entering the facility as it is their safe space.

 

This means that we cannot do viewings of the facility with no notice. Please do not turn up unannounced, demanding this as we will not subject our animals to any form of excess stress.

 

If you would like to potentially view or book your pets please email us to enquire. We do often have a waiting list for viewings. 

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Entire Pets

Please be aware that we accept entire pets (at our discretion) and there is an additional per day charge. Puppies under 8 months are excluded from this charge.

If your female dog does come into heat during her stay with us you will need to collect her immediately from the facility.

Chemically castrated dogs are not exempt from the entire pet charge.

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Behaviour Issues

As the pet owner you must disclose any problems or behaviour issues your pet may have at the time of booking.  Any damage or extra cost that we incur due to your failure to disclose this information will be the responsibility of the owner.  

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Issues include but are not limited to:

• Any bite history

• Aggression towards other animals or humans

• Reactivity on leash or barrier fighting

• Destruction

• Stress or anxiety when left

• Possessive behaviour towards food, toys, people or other animals

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Health and Wellbeing

Here at Waikato Boarding Kennels and Cattery, we take every precaution to ensure the health, safety and welfare of all animals in our care.

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If your pet is under our care and they appear to be displaying signs of illness and/or injury we will require your pet to be seen by our Veterinarian.

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The pet owner is required to pay any vet costs incurred due to sickness, injury or unexpected death.

Any existing medical conditions your pet may have or treatment that it is receiving must be disclosed upon booking, this is for the safety and health of your pet, other pets in our care and our staff.

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Any medication to be administered during your pet’s stay with us must be left in clearly marked containers with instructions.

We will treat your pet with de-flea or de-worming treatments at any point throughout their stay if they are presenting with an active infestation.  These treatments must be up to date on your pet’s arrival and we recommend checking your pet for parasite infestations before dropping them off to us.

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If we administer any flea and worm treatment to your pet this will be at our discretion and you agree to pay our costs for doing this.

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Vaccination and Parasite Treatments

 

We accept recent Titer tests.

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A copy of your pets vaccination history must be presented at the time of booking not at the time of arrival.

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This includes Distemper, Hepatitis, Leptospirosis, Parvovirus, Parainfluenza and Kennel Cough.

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Your pet must have had a booster injection or vaccine within the previous twelve months prior to your pet’s arrival.

A DHPPi vaccine may be effective for up to 3yrs, this is the only exception. If your pet is overdue for vaccination, they must be vaccinated a minimum of 14 days prior to drop off, no exceptions.

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Cats must be fully vaccinated against Feline infectious enteritis, Feline viral rhinotracheitis (Feline Herpes Virus) and Feline calicivirus, and must have had all booster vaccines that are current according to the vet that provided them.

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Some will require annual boosters whilst others are 3 or 5 yearly. Check with your vet if you are unsure. If your cat is overdue for vaccination it must be done at least 14 days prior to boarding. We do not accept pets that have received a live vaccine within the past 14 days.

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Your pet must also have had flea treatment within the month prior to boarding and have been wormed within the past 3 months. Please do not treat your pets within the week prior to arrival. They must be entirely parasite-free at the time of arrival.

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Grooming and Bathing

We provide this service at an additional cost - please enquire.

If you do not wish for your pet to be bathed or brushed please let us know at the time of booking.

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Pets Belongings

We encourage all owners to bring their pet's own bedding and belongings for increased comfort however, pets will be provided suitable bedding by us throughout their stay.

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Any bedding or belongings that are provided by owners must be in a clean condition and clearly labelled. We will endeavour to keep your pet’s personal belongings in good condition, but all items are left at the pet owner’s risk and we accept no responsibility for loss or damage.

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If your pet's bedding or belongings contains fleas, flea larvae, or parasites or doesn’t meet our hygiene requirements we reserve the right to destroy it on site for the health and well-being of all animals in our care.

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Drop Off and Collection

Should you be unable to collect your pet in person then you must notify us in advance and your representative must bring proof of identity and finalise any payments before your pet will be released. If we are transporting your pet for any reason then we will take every possible care but accept no liability for loss or injury.

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Late collection fees will apply to both boarding and daycare clients. This will be invoiced separately and paid for before collection. We still have to pay our staff for staying onsite if you are late and that will be charged to you and NOT taken on by the business. 

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Bookings and Payments

All payments must be made before your pet's arrival via online bank transfer and in accordance with the invoice due date.

Please note we do not have Eftpos available.

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If we do not receive full payment for your pet's stay by the due date on the invoice we will assume you no longer require your booking.

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If your pet's stay incurs any additional charges, for example - parasite treatments or vet fees, these will need to be paid in full prior to or upon collection of your pets.  

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Any unpaid bills will incur a rate o 0.8% of your total bill per day.

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Each booking (excluding trials) will incur a $5.00 booking administration fee. Additional charges apply to changes in your booking

 

The space booked for your pets is what will be charged. If you decide to collect your pets early that is your decision however the space that was booked for them must be paid in FULL and NO refund will be provided. 

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PUBLIC HOLIDAYS AND PEAK PERIODS

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Public Holiday Surcharge

On allocated Public holidays we implement a public holiday surcharge of $15.00 per pet.

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Peak Period 

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Peak Period Price per day 

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Will apply to bookings that fall on or within;

- 5 days either side of an allocated Public Holiday

- School Holidays

-1st of Dec through to 1st of March

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Please do not hesitate to ask us about any additional fees that may apply to your booking at the time of your enquiry.

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CANCELLATION AND REFUND POLICY

Including reducing/changing days 

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Notice given over 28 days prior to your pet’s arrival date is eligible to receive a full refund or credit to your account.

Notice that is given under 28 days from your pet’s arrival is eligible for 50% to be credited to your account.  

Notice given less than 14 days, no refund or credit will be provided.

Credit will be held for 6 months only and applied to your next booking.

 

Christmas/New year invoices - due on 20th October each year to secure the space. 

Only 50% of your total booking cost for this period is able to be credited to your account up until the 10th November.

After the 10th November no credit can be provided for any changes or cancellations of bookings.

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If your cancellation is due to an extreme mitigating circumstance please let us know and we will do our best to work with you. 

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Abandonment

Pets left at Waikato Boarding Kennels and Cattery for 7 days in excess of the agreed date of departure without any contact from the pet’s owner or their representative will be classed as abandoned and removed to an official establishment for this purpose.  

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It is the pet owner’s responsibility to ensure to communicate any unexpected delays to us. Any outstanding accounts will be pursued in full and you agree to pay any collection and legal/enforcement costs we incur.

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Sharing Kennels

We do not allow pets from different households to share kennels.

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Photography

Staff will occasionally take photographs of the kennels and cattery and these may be used to update you on how your pet is kept via social media or your personal email address.  

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Shall we wish to use these images for promotion purposes we will first contact you to ask permission.

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People, Vehicles and Property

Pet owners should exercise care and caution whilst on our property. We accept no responsibility for any such loss, harm or damage to yourself, your vehicle or your pet/s whilst you are on the property.

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Children must be kept in the car whilst onsite and cannot be free to run on the driveway or into the facility.

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Your pet must be kept secure either in a suitable travel crate or leashed when being collected or dropped off.

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You must keep to the posted speed limit at all times.

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Privacy and Legal Policy

We will never disclose or otherwise release your personal information or any information relating to your communications with Waikato Boarding Kennels and Cattery to any third party, without prior authorisation from you.

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Disclaimer

Our prices are subject to change and are reviewed 6 monthly, bookings made in advance will be subject to these changes. Please check our Facebook page and website for updates on our services including pricing.

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Please read these terms carefully and check our website for the latest version. We will ensure to make your pets stay a comfortable and good experience.

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Attention to your pet’s health, safety and welfare whilst they are in our care is our number one priority. However, all pets are placed in our care entirely at the owner’s risk as there are always some things beyond our control. Where we do have any reasonable concerns or have identified possible risks then we do reserve the right to refuse admission or remove your pet from our care throughout their stay